Shipping policy

Shipping Policy
Dispatch Time
We aim to dispatch all orders within 2 working days of payment confirmation. Orders placed after 2pm may be processed the following working day.
Please note: Working days are Monday to Friday, excluding UK bank holidays.

Delivery Options
We currently offer UK-wide delivery via trusted courier partners. Delivery times vary depending on your location and chosen service, but most parcels arrive within 2–5 working days after dispatch.

Collection & Drop-Off
If you’ve booked a pushchair service, you can choose:
•     Courier collection from your home (fees may apply)
•     Drop-off at our Swindon workshop:
📍 The BuggyClinic, 5 Westmead Drive, Swindon SN5 7YT

Packaging
Please ensure your item is securely packed and labelled with your order reference. We recommend removing any loose items (e.g. toys, snacks, valuables) before sending.

Tracking & Updates
Once your order has been dispatched, you’ll receive a confirmation email with tracking details (if applicable). If you have any questions, feel free to contact us at info@buggyclinic.com.

Delays & Exceptions
While we do our best to meet dispatch and delivery estimates, delays may occur due to courier issues or seasonal demand. We’ll keep you informed if there’s any disruption to your order.

 

International Customs & Import Duties

As a business, we cover all outbound customs fees and export documentation charges to ensure your package leaves the UK smoothly.

However, any import duties, taxes, or clearance fees levied by your destination country's customs authority are the recipient's responsibility.

Why import fees are handled this way:

Local Government Regulations – Import duties and local VAT/GST are government-mandated taxes determined by your local customs authority upon arrival.

Variable Port-of-Entry Rates – Import fees vary widely depending on local tax laws, product classifications, and customs inspection procedures, making it impossible for us to calculate or pre-pay these on your behalf.

Independent Processing – Foreign customs agencies process charges directly with the recipient or through the destination courier before releasing the parcel.

We understand unexpected fees can be frustrating and want to be as transparent as possible. If you need additional documentation (such as a commercial invoice or proof of purchase) to assist with customs clearance